Improving process quality and performance levels, while thereby enhancing both products and customer satisfaction, is the key aim of quality management (QM). In line with this principle, QM incorporates all organizational activities involved in achieving those goals. Every single process should therefore be transparent and properly structured. QM also involves setting clear responsibilities; only when these are in place work can be carried out in an efficient and customer-centric way. Throughout its history, MicroNova has attached great value to a quality-based approach. Its first TÜV ISO certification, in fact, dates back to when the business was trading under the name MicroNova electronic GmbH. Now, however, the German Association for Technical Inspection (TÜV) has for the first time certified such working processes at all of the group companies collectively.
To enable this, in early March 2020, auditors from TÜV Süd visited MicroNova AG and also ks.MicroNova GmbH as well as cz.MicroNova s.r.o. for the purpose of verifying the companies’ organization and quality management systems for (re)certification under the ISO 9001-2015 standard. The associated audits took place on March 4 and 5 at the German sites, before the auditors made their way to Jablonec (Czech Republic) to inspect cz.MicroNova s.r.o. on March 11. Even though the Covid-19 crisis was already casting its shadow by then, all of those involved succeeded admirably in completing the planned on-site audit before the borders were closed.
At all three companies, the audits proceeded very well, enabling MicroNova to impress the auditors with its processes and both its planned and already achieved improvement measures. The outcome can be seen in the headline above: for the first time in the group’s history, MicroNova can now demonstrate collective certification to ISO 9001:2015 standards. This took effect on April 27, 2020 and, as is customary, will remain valid for three years. Over the coming two years, an annual review audit will take place, before the full audit is repeated in 2023. Against this background, we promise our customers that we will do everything in our power to uphold or even improve upon the high standards certified by the auditors and to implement the improvements with vigor.