IT departments are at the heart of the digital transformation – and are often impacted by limited resources. Information technology plays a crucial role in business success and pervades all areas of an organization: from administration, product development, production and customer communication to logistics and management.
The IT department must provide modern services to satisfy the requirements of different business processes in order to make a company fit to face the future. MicroNova will assist you in finding an efficient solution and relieve your IT admin team. Innovative BPM tools make your IT department’s day-to-day work a whole lot easier – whether it’s maintenance tasks, help desk work or creating applications on demand.
Enterprise-wide ticketing system (help desk & ticketing)
- Open help desk tickets easily from SharePoint, Outlook or mobile devices
- Customize ticket capture forms to your needs
- Collect all relevant logs, screenshots, error descriptions and e-mail conversations in one place
- Notify employees about new tasks, process tickets and update their status
- Configure ticket routing and queues
- Create personalized dashboards
- Manage team capacities and resources
Digitalization
smartwork@micronova.de
+49 8139 9300-456
